Receive enquiry
An enquiry will normally come into the office either by email or by a phone call. Either way, the very best outcome is achieved by getting the customer on the phone. This your opportunity to shine, to show that you are real, can solve the customer’s problem and to find out exactly what the customer is concerned about,
Speak to customer
Speak to the customer. Ring the customer. “Is now good time?”
“I have a few questions for you so I can prepare a quote that will suit what you need.”
“Can I start with the spelling of your name please?”
Complete house crack enquiry form
Determine price
Price for a crack inspection is determined from the following factors:
- Location of the property
- Whether a full report or preliminary report is required
- Customer’s timeframe for repairs
- Nature of the issues
Send quote and terms
Use the email templates for quotes.
Follow up
One week after the quote was sent, if no response is heard from the customer, contact them as follows:
Dear Xxxx
Thanks for contacting Cornell Engineers about assisting with an investigation into the damage at your property.
I was wondering if you had any questions about our quotation. Please feel free to call or email if you are unsure about anything.
Best Regards
Matt Cornell